Privacy Policy

Last updated: December 2025

Property Reels (“Property Reels,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit propertyreels.ca or use our services.

1. Information We Collect

Information you provide:

Name, email address, phone number, and brokerage or brand details
Billing and purchase information (processed securely by third-party payment providers)
Messages submitted through contact forms or email
Listing photos, videos, logos, brand assets, and property details you upload or share

Information collected automatically:

IP address, browser type, device information
Pages viewed and site interaction data
Cookies and analytics data used to improve site performance

2. How We Use Your Information

We use your information to:

Deliver our video production services
Communicate about orders, revisions, and support
Process payments and manage subscriptions
Improve our services and website
Maintain security and prevent fraud
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only as required to operate our business, including:

Website and e-commerce platforms (e.g. Squarespace)
Payment processors
File storage and delivery services
Analytics and performance tools
Contractors who assist in delivering services (e.g. editors, voice talent)

4. Client Content

You retain ownership of the content you provide. You grant Property Reels a limited license to use your content solely to produce and deliver the services you purchase.

5. Data Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, resolve disputes, and maintain business records. You may request deletion of your data by contacting us.

6. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

Request access to or correction of your personal data
Opt out of marketing communications
Disable cookies through your browser settings

8. International Data Transfers

Your information may be processed or stored outside your province or country depending on the service providers we use.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
questions@propertyreels.ca