Frequently Asked Questions

Property Reels turns your listing photos into cinematic, ready-to-post videos with script, voiceover, branding, and social-optimized formats. No filming, no editing, no dealing with video crews — you send photos, we send finished content.

We’re built for real estate agents and teams who want consistent, professional listing content without hiring a videographer or spending hours in editing tools. If you’re posting on Instagram, TikTok, or YouTube, Property Reels is for you.

It’s simple: 1) Choose a plan and sign up.
2) Upload your listing photos and key details using our secure link.
3) We write the script, record the voiceover, edit the video, and send you finished files ready to post.

We don’t send camera crews or film on location. Instead, we work entirely from the listing photos you already have — professional or not. Using motion design, pacing, and audio, we turn those images into a cinematic walkthrough-style video. No travel, no scheduling, no on-site hassles for you or your clients.

After you sign up, you’ll receive a secure upload link. You can drag-and-drop your listing photos and provide basic details (address, price, key features). Each property gets its own upload, so everything stays tidy.

No problem — we can still create a polished video using any photos you have, including phone photos or temporary shots. When you get professional photos, we can remake the video at no additional cost during your revision window for that listing.

Yes — in most cases your videos are MLS-friendly. If your board has strict rules around branding, audio, or music, we can provide a clean, text-only version with no music or branding when needed. Always double-check your local board’s guidelines, but we design your videos with MLS compliance in mind.

Property Reels is built with Canadian realtors in mind (especially Ontario), but we can support agents in any English-speaking market. Multi-language voiceovers help you reach international and multicultural buyers as well.

It depends on your plan:

Silver: Delivered within 48–72 hours.
Gold: Delivered within 24–48 hours (priority queue).
Diamond: 24-hour delivery guarantee — or your next month is free.

Diamond members get our 24-Hour Fast Delivery Guarantee. If we don’t deliver your video within 24 hours of receiving your photos and listing details, your next month is free. No fine print, no excuses.

Each plan includes built-in revision windows:

Silver: 1 revision round per video.
Gold: Unlimited revisions within 7 days of delivery.
Diamond: Unlimited revisions within 14 days of delivery.

A “revision round” means you send all your feedback at once, and we update the video accordingly.

We can still help — additional revisions after the included window can be purchased as add-ons. Most clients find the standard revision windows more than enough for each listing.

Yes. All memberships are month-to-month. You can pause, upgrade, downgrade, or cancel before your next renewal. There are no long-term contracts and no hidden fees.

To keep our pricing fair and sustainable, unused videos don’t roll over to the next month. Most agents match their plan to their average listing volume — and upgrade during their busy seasons.

We can create additional versions of your listing video narrated in other languages (for example French, Hindi, Spanish, or Mandarin). Each language version is delivered as its own downloadable file, with the same visuals but a different voiceover track.

Gold includes up to 2 additional language versions per video. Diamond includes up to 4. Custom brokerage plans can request unlimited language versions as needed.

Social Optimization means we prepare your video so it performs better on platforms like Instagram, TikTok, and YouTube — without you needing to edit anything yourself. We deliver platform-specific formats (9:16, 16:9, 1:1), add captions and hooks, and pace the video for maximum retention.

For standard Silver, Gold, and Diamond plans, we do not post on your behalf — we deliver ready-to-post files. For Custom brokerage plans, optional posting/scheduling can be included as part of a tailored package.

Every video includes your name, logo, and contact details. Gold and Diamond plans also include custom intros/outros and more advanced brand styling so your content looks consistent across all listings and platforms.

You do. Once delivered and paid for, you have full usage rights to the final videos for your own marketing — on your website, MLS (where allowed), social media, email, and in listing presentations.

Memberships are billed monthly and renew automatically every 30 days until you cancel. One-time video packages are billed once at checkout with no recurring charges.

Yes. You can move between Silver, Gold, and Diamond as your listing volume changes. Upgrades take effect immediately, while downgrades typically apply from your next billing cycle.

Yes. Our Custom (Brokerage) plans start from $2,500/month and include unlimited videos for your agents, a dedicated editor, content planning, optional posting, and onboarding for your entire team.

You can start with our One-Time Video Package. If you upgrade to a membership within 7 days, we’ll credit that purchase toward your first month so you don’t pay twice.