Frequently Asked Questions

  • Every video includes:

    • Voiceover narration

    • Drone-style slide transitions

    • Background music

    • 48–72 hour delivery
      Just send us your listing photos, and we’ll do the rest.

  • After you place your order, you’ll receive a confirmation email with instructions — but you can also upload your listing photos right now using our secure Dropbox link:

    Click here to upload your listing photos

    No login required. You can upload multiple files at once.
    Be sure to include your name or order number in the file name or notes so we can match your upload to your order.

    • Standard delivery: 48–72 hours (included with all orders)

    • Priority delivery (Gold & Diamond members): Within 48 hours or less.

    • Need it faster?
      When ordering a One-Time Video, you can select Rush Delivery as an add-on at checkout and we’ll complete your video within 24 hours.

  • Nope — you can make a one-time purchase anytime.
    But if you order videos regularly, memberships save you money every month.

  • All major credit/debit cards via our secure checkout. We also accept Apple Pay and Google Pay through Stripe.

  • Yes! Custom branding is included in the Gold and Diamond memberships.
    One-time video orders can add branding as an optional upgrade.

  • Yes — Diamond members get one free multilingual voiceover per month.
    Others can request this as a paid add-on during checkout.

  • Yes — if you’re ordering on behalf of a team or brokerage, contact us for a custom quote or volume pricing.

  • We’re happy to help. Click here to contact us or email us at Questions@propertyreels.ca

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